Terms and Conditions

Introduction and License

Conquestador is operated by Conquestador Ltd., licensed and regulated by the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). We provide online gaming services, including real-money gambling on various games, including online pokies. By accessing or using our services, you confirm that you understand and agree to these Terms and Conditions.

Eligibility

1. You must be at least 18 years of age to create an account and play at Conquestador.
2. It is your responsibility to ensure that you comply with your local laws regarding online gambling.
3. Users from jurisdictions where online gambling is prohibited are not eligible to use our services.

Account Rules

1. Each player is permitted to maintain only one account.
2. You must complete KYC (Know Your Customer) verification before you can withdraw funds from your account.
3. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
4. In case of account misuse, including but not limited to sharing account details, Conquestador reserves the right to suspend or terminate your account.

Deposits and Withdrawals

1. All deposits must be made using payment methods accepted by Conquestador.
2. You must ensure that sufficient funds are available in your account for any transactions.
3. Conquestador complies with Anti-Money Laundering (AML) regulations, and as such, may require additional verification for large transactions.
4. Withdrawal requests are processed within 24-48 hours; however, the actual time may vary based on the payment method used.

Prohibited Activities

1. Cheating, fraud, or collusion of any kind is strictly prohibited.
2. Any attempt to abuse bonuses or promotions will lead to account suspension or termination.
3. The use of bots, automated tools, or any unauthorized manipulation of gameplay is forbidden.
4. Players found exploiting system errors will face immediate account closure.

Bonus Terms and General Promotional Conditions

1. Bonuses and promotions are subject to specific terms, which will be provided at the time of the offer.
2. Wagering requirements must be met before any bonus funds can be withdrawn.
3. Bonuses may not be combined unless explicitly stated.

Fair Play and Game Integrity Rules

1. All games offered by Conquestador are designed to ensure fair play.
2. Random Number Generators (RNGs) are used to guarantee the integrity of game outcomes.
3. Any irregularities in game performance will be investigated, and appropriate actions will be taken.

Fraud Prevention and Security Monitoring

1. Conquestador employs advanced security measures to protect your personal and financial information.
2. Continuous monitoring for fraudulent activities is conducted to ensure a safe gaming environment.
3. Players are encouraged to report any suspicious activities immediately.

Limitation of Liability and Termination

1. Conquestador reserves the right to suspend or terminate your account if you breach these Terms and Conditions.
2. We may also suspend your account if we suspect any fraudulent activity or regulatory non-compliance.
3. In the event of account termination, any remaining balance will be handled according to applicable laws and regulations.

Dispute Resolution and Complaint Handling Process

1. In case of a dispute, you should first contact the support team to resolve the issue.
2. If the issue is not resolved satisfactorily, you may escalate the matter to the relevant regulatory authority.
3. All complaints will be addressed promptly and in accordance with consumer protection standards.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in New Zealand.

Responsible Gambling Measures and User Protection Tools

1. Conquestador is committed to promoting responsible gambling.
2. Players can set deposit limits, wager limits, and self-exclusion periods through their account settings.
3. Resources and support for problem gambling are available, and we encourage players to seek help if needed.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. It is your responsibility to stay informed about any updates or changes made to these terms.